Serious fault here!!!

[FsNovice]

I just flew a flight from EGKK to EDIW(Dublin INTL). The airline did not get credited for flying the flight but i got my money, and i'm now in dublin and so is the craft. could someone look into this as it is highly baffling. I would also appreciate if the airline could get debited for the flight. Not sure how much it gained. may need to submit the log.out or report.out file if neccascary.