Problem for deactivated users

[Alan McGaughey]

Hi Joe,

Not really a bug but an issue with the website software I guess...

One of my pilots was recently deactivated due to inactivity, the inactivity was due to hardware problems further compounded by the Corona Virus lockdown, not a major problem as he can re-join when things are sorted out but he reported that when asked to reply as to why he had not been active his reply message was immediately returned as undeliverable and was instructed to contact the FS Airlines Postmaster, however it seems that there is no way to do this from the website...

Just something I thought you might want to look into.

[Cat]

Have him send a Private Message to Joe Fremont on this forum, I think he will need the email address he signed up with as well as his airline ID #. Please note this guarantee's nothing, I believe all such issues are handled on a case by case basis.

[Alan McGaughey]

Hi Cat,

Thanks for your help but it's really not an issue for us, the pilot in question hadn't actually made any flights prior to having hardware issues so there's no loss of earnings etc and since our UK lockdown began six weeks ago he's been staying with friends as a carer so it will no doubt be some time before he can get back home to sort things out, we're expecting a statement from our government this evening an fully expect a further three weeks lockdown. I was just making it known that the website software was advising deactivated members to do something that doesn't appear to work, it certainly isn't a bug that affects the FS Airlines operations and I'm sure Joe will sort it out in due course.

Great video's by the way... I've been watching them lately, very informative, thanks very much for providing them

[joefremont]

All you need to do to keep your account active is log in. As long as they can open a web page they can do that, no flying required. If they can't do that you can send me there username or email in a support ticket or PM and I will bump there account to reset the timer.

[Alan McGaughey]

Thanks Joe, I've passed that information on, will the pilot in question reappear on our roster automatically once their account is reactivated by logging in?

[joefremont]

The first thing the system will do is bump them from your VA, they won't automatically rejoin. They will get a warning at 60 days and it takes action at 90. Once you get that first warning just log into the platform.

[Alan McGaughey]

Thanks Joe, it was it appears the 90 day action that prompted the pilot to attempt a log in, however now it's obvious why it doesn't work He'll just need to re-join and log in regularly.

[sabahassani]

Hello everyone
Just a quick question, I'm not sure why but the inactivity system does not work for us at all!!! we have users not logged in as of 2019.

[joefremont]

I just checked the code. If a pilot has had 10 or more flights, and the airline is active they are not removed from the VA. But if the VA goes inactive (all the premium accounts expire) then they may be removed.

[flugkapitan]

Hi,

Just a small thing, but since the new "Inactivity" messages were sent out, two of the pilots in my airline are shown on the overview page as last being active on May 7th of this year. Actually, one of them was active on July 5th and the other June 14th.

Not sure what is going on with that.

Probably not a big deal - just thought I'd mention it.

Regards,
Scott

[sabahassani]

Thank you Joe for the response. Is there any new features and control around the corner for inactivity policy for airlines? Cheers.

[joefremont]

The change I was working on, before the warning and deactivation would happen 60/90 days from your last login, but if you had an active premium account you would be safe, until your premium account expired, then it was till 60/90 days from your last login. What I am trying to do is make from the later of either your last login or the expiration of your premium account.